Frequently Asked Questions
Discover everything you need to know about your journey with Pilgrim India.
Are Pilgrim products suitable for all skin types?
Yes, our products are formulated to be inclusive. However, since everyone's skin is unique, we always recommend performing a patch test before incorporating a new product into your routine.
Are your products 100% vegan and cruelty-free?
Absolutely. We take pride in being a 100% vegan and cruelty-free brand. We do not test on animals, and our formulations contain no animal-derived ingredients.
How long does shipping take within India?
Standard shipping usually takes 3 to 5 business days for metro cities and 5 to 7 business days for other regions across India.
What is your return and exchange policy?
We offer a 7-day return policy for products that are damaged during transit or if the wrong item was delivered. Please ensure the products remain unopened and in their original packaging.
Do your products contain parabens or sulfates?
No, all Pilgrim products are 'Clean Label' and free from harmful toxins including parabens, sulfates, mineral oils, and toxic chemicals.
How can I track my order status?
Once your order is dispatched, you will receive a tracking link via SMS and email. You can also track your package directly through the 'My Orders' section on our website.