Returns & Exchanges

At Pilgrim, we strive to ensure your skincare journey is seamless; however, if you are not entirely satisfied, we offer a hassle-free 7-day return and exchange policy for all our beauty products.

Return Process

• 1.
  Initiate Request

  Log into your account and navigate to the 'My Orders' section to select the items you wish to return or exchange within 7 days of delivery.

• 2.
  Quality Inspection

  Ensure the products are unused, in their original packaging, and include all tags to qualify for a successful verification by our quality team.

• 3.
  Reverse Pickup

  Once your request is approved, our courier partner will arrive at your doorstep within 48-72 hours to collect the return package.

• 4.
  Refund Processing

  After the product reaches our warehouse and passes the final check, your refund will be credited to your original payment method or Pilgrim wallet within 7-10 business days.